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Your Dog's Favorite Destination Awaits: Come Play!

Broken Leash is the ultimate destination for dog lovers. Just a short jaunt from the heart of Charleston, Broken Leash isn’t merely a place—it’s a community. Here, we’re all about sharing knowledge, growth, and creating unforgettable moments for you and your pet.

8811 Old University Blvd, North Charleston, SC  Come visit us and enjoy our amenities during the following hours:

Monday, Tuesday, & Thursday: 4:00 PM to 9:00 PM
Wednesday: 12:00 PM to 9:00 PM
Friday: 3:00 PM to 10:00 PM
Saturday: 10:00 AM to 10:00 PM
Sunday: 10:00 AM to 9:00 PM

Phone – (854) 900-3839

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All paws on deck for privacy and trust – Privacy Policy I Terms and Conditions
© 2024 The Broken Leash, Inc. All rights reserved. Unleash your curiosity and explore, but please respect our content.”

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Privacy Policy

Effective Date

Effective Date: 24 July 2024

Overview

The Broken Leash Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites, TheBrokenLeash.biz and TheBrokenLeash.com (the “Sites”), and use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Sites includes:

  1. Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Sites, make a purchase, or when you choose to participate in various activities related to the Sites, such as online chat and message boards.
  2. Derivative Data: Information our servers automatically collect when you access the Sites, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Sites.
  3. Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Sites. We store only very limited, if any, financial information that we collect.
  4. Data from Arryved: As part of our integration with Arryved, we collect transaction-related information processed through their platform. This includes payment information, purchase history, and customer interaction data.
  5. Data from Gingr: Our member portal is managed by Gingr, where users can create profiles, update personal information, and manage memberships. We collect and store data provided through Gingr, including user profiles, membership details, and pet information.
  6. Data from Contact Forms: Information provided through website contact forms, including name, email address, and any additional information you provide in your message.
  7. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Sites and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites. We use cookies for the following purposes:
  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Used to collect information about traffic to our Sites and how users use our Sites. The information gathered does not identify any individual visitor. It includes the number of visitors to our Sites, the websites that referred them to our Sites, the pages they visited on our Sites, what time of day they visited our Sites, whether they have visited our Sites before, and other similar information. We use this information to help operate our Sites more efficiently, to gather broad demographic information, and to monitor the level of activity on our Sites. We use Google Analytics for this purpose.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Sites to:

  • Create and manage your account.
  • Process your transactions and send related information, including purchase confirmations and invoices.
  • Manage your orders and deliver the products and services you request.
  • Improve our website and customer service.
  • Respond to your comments, questions, and requests and provide customer service.
  • Communicate with you about promotions, upcoming events, and news about products and services offered by The Broken Leash Inc and our selected partners.
  • Personalize and improve the Sites, and provide advertisements, content, or features that match user profiles or interests.
  • Send you marketing and promotional communications.
  • Enable user-to-user communications.
  • Enforce our terms, conditions, and policies.
  • Protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.
  • Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Specific third-party services include:
  • Arryved: For e-commerce functionalities and payment processing.
  • Gingr: For managing user profiles, memberships, and pet information.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Data Security

We prioritize the security of your personal information. We implement various security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include:

  • Encryption: All sensitive information (such as credit card numbers) is transmitted via Secure Socket Layer (SSL) technology and encrypted during transmission.
  • Access Controls: Access to personal data is restricted to authorized personnel only. These individuals are required to maintain the confidentiality of your information.
  • Regular Audits: We conduct regular security audits to ensure our systems remain secure and compliant with industry standards.
  • Third-Party Services: We use trusted third-party services like Gingr and Arryved to manage certain aspects of our operations. These services are also committed to data security and have their own measures in place to protect your information.
  • Website Security Measures: To protect the overall website integrity, we use brute force protection, DDOS protection, malware scanning, and other security measures as part of our server and network infrastructure.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our data retention policy includes:

  • Retention Periods: Personal data related to transactions is retained for a period of 7 years, while information provided for newsletters or memberships is retained until you opt out or request deletion.
  • Deletion Requests: You have the right to request the deletion of your personal data at any time. To make such a request, please contact us at hello@thebrokenleash.biz. We will respond to your request within 30 days and securely delete your data as per our policy. For data managed through Gingr, you can delete your profile and personal information through their member portal.

Data Breaches

Despite our efforts to protect your personal information, no security measure is perfect or impenetrable. In the event of a data breach, we have a protocol in place to respond promptly and effectively:

  • Detection: We continuously monitor our systems for potential vulnerabilities and breaches.
  • Response Plan: Our incident response plan includes immediate steps to mitigate the breach, assess the impact, and implement measures to prevent future occurrences.
  • Notification: If a data breach occurs, we will notify affected users within 72 hours of becoming aware of the breach. Notifications will include information about the breach, the data involved, and steps users should take to protect themselves.

User Rights and Consent

We respect your privacy and provide you with the ability to manage your consent and preferences regarding the collection and use of your personal data:

  • Opting Out of Marketing Communications: You can opt out of receiving our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello@thebrokenleash.biz.
  • Managing Cookies: You can manage your cookie preferences through your web browser settings or by using the “Preferences” link on our website. If you choose to disable cookies, some features of our website may not function properly.
  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Used to collect information about traffic to our Sites and how users use our Sites. The information gathered does not identify any individual visitor. It includes the number of visitors to our Sites, the websites that referred them to our Sites, the pages they visited on our Sites, what time of day they visited our Sites, whether they have visited our Sites before, and other similar information. We use this information to help operate our Sites more efficiently, to gather broad demographic information, and to monitor the level of activity on our Sites. We use Google Analytics for this purpose.

Accessing, Modifying, and Deleting Your Data

You have the right to access, modify, or delete your personal data. Here are the steps to exercise these rights:

  • Accessing Your Data: You can request a copy of the personal data we hold about you by contacting us at hello@thebrokenleash.biz. We will respond to your request within 30 days.
  • Verification Process: To ensure the security of your data, we will verify your identity before providing access. This may include requesting additional information or documentation.
  • Modifying Your Data: You can update your personal information directly through your profile on the member portal provided by Gingr, or by emailing us at hello@thebrokenleash.biz with the details of the changes required.
  • Deleting Your Data: You can delete your profile and personal information through the Gingr member portal. Alternatively, you can request the deletion of your personal data by contacting us at hello@thebrokenleash.biz. We will respond to your request within 30 days and securely delete your data as per our policy.

Consent for Data Collection and Use

By using our website and services, you consent to the collection and use of your personal data as described in this policy. If we make significant changes to our data collection and use practices, we will notify you by posting the updated policy on our website with an effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Children’s Privacy

Our website and services are intended for adults 18 years and older. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@thebrokenleash.biz so we can take appropriate action.

 

Contact Information

If you have any questions or concerns about your privacy or our data practices, please contact us at:

The Broken Leash Inc.

8811 Old University Blvd,

North Charleston, SC 29406

Email: hello@thebrokenleash.biz

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. Your continued use of the Sites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Disclaimer

Advice: My Opinions and Experience

Thanks for visiting! My blog is a resource guide for educational and informational purposes. (And sometimes venting about inappropriate topics such as using my kitchen stuff in the garage to work on bikes and cars and parents falling off ladders. You know–the usual.) To write my articles, I use my experiences, the experiences of others and various other resources including but not limited to the wild wild web, the Encyclopedia Britannica (What? You didn’t buy the extended library collection of 1989?), and/or The Bible. (Kidding. But maybe not.) That said, my advice doesn’t come with any guarantee.

By visiting this site, you’re essentially signing a contract that says that you understand that I make no guarantees, and you won’t try to sue me or report me to the ‘whoever is president’ administration. Because that… would be awkward.

PRODUCT DESCRIPTIONS

We love our products, and we hope you do, too. That said, sometimes we might slip up, and sometimes, errors happen. Things like pricing or merchandise descriptions get mixed up, and then we look bad.
While that stinks, what’s most important to us is that you’re happy. So, while we can’t guarantee that all information on the site is always 100% accurate at any given time, if you do notice a mistake? Please don’t hesitate to contact us and let us know. Since we can’t guarantee the products for your particular circumstances or purposes, nor the color, texture, size, quantity, file type and/or etc, we can guarantee that we’ll give you the best customer service we can to remedy the situation.

Terms and Conditions

Terms and Conditions

BY VISITING THEBROKENLEASH.BIZ AND THEBROKENLEASH.COM, YOU ARE CONSENTING TO OUR TERMS AND CONDITIONS.

Overview

The terms “we,” “us,” and “our” refer to The Broken Leash Inc. The terms “Site” or “Sites” refer to TheBrokenLeash.biz and TheBrokenLeash.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the Sites.

Use of TheBrokenLeash.biz and TheBrokenLeash.com, including all materials presented herein and all online services provided by The Broken Leash Inc, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the Sites. By using the Sites or Service, you agree to these Terms and Conditions without modification and acknowledge reading them.

Use of the Site and Service

To access or use the Sites, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Sites. Information provided on the Sites and in the Service related to our dog park, bar, memberships, homemade dog food, events, and merchandise, and other information are subject to change. The Broken Leash Inc makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. The Broken Leash Inc disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

Account Creation

In order to use the Service, you may be required to provide information about yourself including your name, email address, username, and password, and other personal information. You agree that any registration information you give to The Broken Leash Inc will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

Lawful Purposes

You may use the Sites and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Sites. You agree to use the Sites and to purchase services or products through the Sites for legitimate, non-commercial purposes only.

You shall not post or transmit through the Sites any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions which encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

Refusal of Service

The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person, or entity without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Sites or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

Order Confirmation

We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

Cancellations, Refunds & Returns

All purchases are final.

Product Description

We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Sites are entirely accurate, current, or error-free. From time to time, we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

Material You Submit to the Sites

You shall not upload, post, or otherwise make available on the Sites any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary rights without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights or any other harm resulting from such a submission. For all Materials submitted by you to the Sites, you automatically represent or warrant that you have the authority to use and distribute the Materials and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

Intellectual Property Rights to Your Materials

We claim no intellectual property rights over the material you supply to The Broken Leash Inc. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Sites or Service. Content you submit to The Broken Leash Inc remains yours to the extent that you have any legal claims therein. You agree to hold The Broken Leash Inc harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on the Sites, you grant us a worldwide, nonexclusive, irrevocable license to use the material for promotional, business development, and marketing purposes.

Our Intellectual Property

The Sites and Service contain intellectual property owned by The Broken Leash Inc, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce, or perform or in any way exploit in any format whatsoever any of the Sites or Service Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service without refund if you are caught violating this intellectual property policy.

Changed Terms

We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on these Sites. Any use of the Sites or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Sites and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Sites and list the effective dates on the pages of our Terms and Conditions.

Limitation of Liability

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITES OR SERVICE. ADDITIONALLY, THE BROKEN LEASH INC IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH

  • Any loss of income, revenue, profits, or contracts arising out of your use of the Sites.
  • Any loss of anticipated savings arising out of your use of the Sites.
  • Any loss of business or goodwill arising out of your use of the Sites.
  • Any loss or corruption of data arising out of your use of the Sites.

Third-Party Resources

The Sites and the Service may contain links to third-party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with The Broken Leash Inc. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Indemnification

You shall indemnify and hold The Broken Leash Inc harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third-party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Sites or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third-party claim or waive any defense without our prior written consent.

Severability

If any term, provision, covenant, or condition of these Terms and Conditions is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

Assignment

These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sublicensable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.

Notices

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

The Broken Leash Inc.

8811 Old University Blvd,

North Charleston, SC 29406

hello@thebrokenleash.biz

Incorporation of Privacy Policy

By using our Site and Services, you also agree to the terms of our Privacy Policy. Our Privacy Policy is incorporated by reference into these Terms and Conditions. If you do not agree with any of the terms or conditions described in the Privacy Policy, please do not use our Site or Services.

General Disclaimer

The information provided on the Sites and the Service is for general information purposes only. All information on the Sites and the Service is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Sites or the Service. Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the Sites or the Service or reliance on any information provided on the Sites or the Service. Your use of the Sites and the Service and your reliance on any information on the Sites or the Service is solely at your own risk.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of South Carolina without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the state and federal courts located in Charleston County, South Carolina, for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights.

Dispute Resolution

Any dispute arising out of or related to these Terms and Conditions or the Sites shall be resolved through binding arbitration in accordance with the rules of the [American Arbitration Association or other recognized mediator]. Each party shall bear its own costs and attorney’s fees. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.